Reference

Privacy Policy: What We Keep and Why

This policy explains how bgd111 handles the details you give us when you open an account, verify a bKash, Nagad or Rocket wallet, and use the lobby on your phone.

Account data explainedWallet record handlingCookie choicesYour request path
bgd111 Privacy Policy: What We Keep and Why
HOW WE STORE AND SHARE

Handling, Retention and Security in Practice

Data handling on bgd111 follows the account flow you already know. Login runs on an OTP sent to your registered mobile number, so a password alone does not open the lobby, and wallet verification links your bKash, Nagad or Rocket ID to that number before any cashier step clears. We keep records for as long as the applicable law asks, then remove them. Cookies are used to hold your session and remember lobby preferences like language and recently opened tables such as Blackjack Card Room or Baccarat Golden; you can clear them in your browser settings, though you will need to sign in again.

Session and Login Security

Every sign-in sends a one-time code to your registered mobile number. We log the device and time against your account so an unusual entry can be spotted and reviewed with you.

Cookies and Local Storage

Cookies keep your session alive and remember lobby preferences. Clearing them in your browser is fine, but it ends the session and you will need a fresh code to return.

Retention Windows

Records are held for the period your local law requires for financial and account history, then removed. Where a shorter window is permitted, we use the shorter one.

Requests and Corrections

You can ask what we hold, request a correction, or ask for deletion where the law allows it. Send it from your registered number and we confirm identity first.

ASK ABOUT YOUR DATA

Talk to Us About Your Account Data

If something in this policy does not match what you see in your account, ask us and we will check the record with you. You can reach the team from the signed-in area of the lobby, where a data question goes to the same queue as a wallet query, so the agent already has your bKash, Nagad or Rocket reference in front of them. Keep your message specific: the wallet number used, the date, and what you want changed.

Account Help Desk Open the help panel inside your signed-in lobby and choose the privacy topic. An agent reviews your account record, checks the wallet reference on file and replies to you in the same thread.
Mobile Wallet Query For a bKash, Nagad or Rocket record that looks wrong on your profile, send the wallet number and the transfer date. We match it against the account ledger before answering.
Written Request Want a copy of your account data or a correction made? Send the request from your registered mobile number so we can confirm it is you before we act on it.

Questions You Send Us Most Often

These are the privacy questions our Bangladesh support team answers most. If yours is not here, the help panel inside your account is the quickest route, because the agent can see the record you are asking about while you talk.

Your name, mobile number, date of birth and the wallet ID you intend to use for bKash, Nagad or Rocket. We also record device type, login time and IP address for account security.

We share only where a payment rail, a verification step or the law requires it. Your details are not sold and are not handed to advertisers outside the platform.

Send the request from your registered mobile number through the help panel in your signed-in lobby. We confirm identity first, then provide the account record we hold.

Where local law allows deletion, yes. Financial and account-history records tied to wallet transfers may need to be held for the required period before removal.

Activity records let you check your own history, let us resolve a disputed transfer, and let us meet the record-keeping rules that apply where you live.

It ends your session and removes stored lobby preferences, so you will sign in again with a fresh code. Your account record itself is not changed by clearing cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.